Please read through the following information carefully for the last details about your surgery holiday. If there is any additional information that you require, please contact your GG Manager prior to travel.

You may wish to print this handy reference during your stay in KL. Click here to download and print this as a PDF document.

Care in Malaysia
Miss Rowena Chan is the Country Manager in Malaysia and we have a team on the ground to assist you during your travel time.  Our service team in Malaysia is led by Senior Customer Service Manager, Miss Rosalind who will be assisting you through your holiday.

Your holiday includes all airport and medical transfers, including follow up appointments. If you would like Dental, LASIK, or pampering treatments, we will also assist you in making the appointments and transfer you to/from your appointments.

We will confirm all appointments during your holiday, as they will depend on your how you feel and your recovery. Please note that we ask you to give as much notice as possible for all appointments and transfers, as surgeons, dentists and other services are usually extremely busy.

Rosalind is contactable 24 hours for emergencies during your time in Malaysia, and you can also call our office in Australia - we have extended office hours, including weekends and evenings.

Arrival in Kuala Lumpur and Pick up
You will be arriving at Kuala Lumpur International Airport (KLIA). Please take the Aerotrain to the Immigration and Baggage Reclaim.

The airport is very modern and clean, and well signposted to finding your baggage and customs. In most cases, you will have to board a monorail to get to baggage reclaim and customs. This is just a couple of minutes, and is all very well signposted, just follow the signs (and other passengers!).

After you collect your baggage and go through customs, you will come out through doors with a lot of people holding signs. Look for our driver holding a sign with your name on it. He will normally be standing on the left hand side.

Please do not leave the area until we/you find us, if you are unable to locate our driver, please call Rosalind on +016 210 1654.

You may be approached by other drivers asking for you to get a taxi, just politely decline them, saying that you are being picked up. Take no notice if a driver says that your driver is late and you need to get a taxi, these drivers are just trying to get your business. Instead, please call our office or Rosalind if you have any problems locating our driver.

It will take about 1 hour to get to your hotel.

IMPORTANT:

The new transfer service only applies to arrivals in KLIA. (Malaysia Airlines, Qantas Airways, Singapore Airlines, Thai Airways, Alitalia, KLM-Royal Dutch Airlines, Jetstar Airways etc.) 

If you are arriving in LCCT via Air Asia, Thai AirAsia or AirAsia Indonesia, you will be met our assigned driver. He will be holding a sign with your name on it.

Please do not leave the area until you have been met by our assigned driver. If you are unable to locate our driver, please call Rosalind or our office (the numbers are at the end of this document). You may be approached by other drivers asking for you to get a taxi, just politely decline them, saying that you are being picked up. Take no notice if a driver says that your driver is late and you need to get a taxi, these drivers are just trying to get your business. Instead, please call our office or Rosalind if you have any problems locating our driver.

Welcome Meeting
On the day that you arrive, or the following day, your manager will take you through your holiday - surgery, itinerary and other treatments that you would like.

Please use this time to confirm all details, times etc. as well as letting her know of other treatments or activities you would like to do so we can plan all appointments.

Accommodation package
Your holiday price covers your daily room (and breakfast only if specified), and hospital nights for the duration of your stay.

Extended stay in the hotel or hospital, additional meals, beverages, laundry, tour packages, pamper rejuvenation services or personal car hire will need to be paid directly to the hotel or service providers.

Photos
It is necessary to take before and after shots of the areas that are treated. These photos are a requirement for the surgeon's and GG records, so we can document your results. They will remain completely confidential. If you don't want them taken, or prefer them to be taken with swimsuit or bra, let me know, but I recommend you have them taken, as it is good reference for you as well.

Medical Compression Garments
For your comfort and better support and results, we recommend you purchase a medical compression garment. These garments are recommended by the surgeon to give you the best results, as liposuction and abdominoplasty needs compression to reduce swelling and lumps and bumps.

These are not included in your package, as there are different choices for different procedures, and also because some people choose to bring their own brand or garment from home.

Our partner company supplies a very good brand - from the USA. These are lightweight and comfortable. A representative will visit you in the hotel or hospital to fit you with your garment, as recommended by the surgeon.

We also encourage you to preorder these to ensure that we have the garment in your size - you can do this easily by measuring yourself and filling out the order form here. This does not commit you to purchase should you change your mind when you get to Malaysia, but please be sure of giving the right sizes and details.

These garments are most important for liposuction and tummy tuck procedures. For breast surgeries, you can bring a sports bra (no underwire) from home.

Please make payment directly to the representative who visits you, either in cash or credit card.

Weather
Malaysia doesn’t differ that much in temperature year round. It hovers between 30-32 degrees and is usually very humid. However, everywhere is air conditioned, including taxis and the train, so the heat is not uncomfortable.

Packing
Tips for packing:
- Don't pack much, the shopping is great in KL and you if you purchase too much, you will have to pay excess baggage 
- Malaysia is a conservative society, so cover up with light clothing: t-shirts and long shorts, long skirts. Natural fibres and casual clothing is best, such as long cotton shirts and skirts are best to keep you cool.
- There is a laundry in the apartments, and room service laundry at the Lanson Place.
- The hotel, and most indoors (including trains), are all air-conditioned, so you can dress up when you go out.
- Cover-up is necessary to keep scars out of the sun: hats, sunscreen, scarves.
- If you are having any face treatments, bring a scarf for your head and face and big dark sunglasses for the first few days.

Visas
No Visa is required for stays under 3 months for the following passports:
- Australia
- New Zealand
- UK
- USA
- Canada

Passport Validity
Please ensure that your passport is valid for 6 months and over for entry into Malaysia. As a good practice when traveling to a foreign country, please ensure that you have a copy of your passport with you at all times, especially during admission to hospital.

Vaccinations
There is no requirement or need to have any vaccinations before you depart, and it is recommended not to have any unnecessary medications that may delay your recovery.

Malaysian Culture (please read - important)
Malaysians are extremely friendly people, and you will find they go out of their way to help you. However, you must be aware that their culture is different in some respects, especially in regards to the western understanding of time. You may find that they are not focused on specific appointment times, as they are people orientated rather than time orientated. Please be patient and understand that this is not a reflection on the quality, it is simply a cultural difference.

Along with this, your appointments may be changed at short notice, especially surgery consultations, due to emergency surgeries that the surgeon may have to do. Do not worry about this, your appointment may just be delayed, not cancelled, and you will always get your consultation as soon as the surgeon becomes available. All our surgeons are extremely flexible, working at nights and on weekends, so you will always been seen, although not always given a specific time. This flexibility is also beneficial to you, so you can make or change your appointment should you wish at short notice.

Important information on Surgeons

1. Consultation cut off is 8pm, so for flights arriving in KL later than 5pm, your appointment will be the following day, even if the following day is your surgery day
2. There is a possibility that surgeon time and even date may change occasionally due to emergencies or sickness. Post surgery appointment times can change as well.
3. If you come during the major holidays – Chinese New Year (Jan/Feb for one or two days), Christmas, Easter, Hari Raya (Sept/Oct for one or two days) then please expect delays or less consultations than normal. You may check with your manager regarding the exact days for each year as it varies year to year, or read this list of public holidays in Malaysia. If you wish to have full services from GG and no interruptions, please DO NOT book around these days.
4. You may already have a list of questions that you wish to ask your surgeon. Here's a list that we recommend.

How to choose a surgeon:
Do not choose a surgeon purely based on price. There are other factors which may mean that you are better suited to some surgeons than others. Every surgeon has their own communication and working style, which you must be comfortable with. To get more information on each surgeon, please read this: http://www.gorgeousgetaways.com/choice-of-surgeon.html

Before Surgery (advice from the surgeon)
Do not take Vitamin E, medication containing Aspirin (such as Motrin and Advil) which could result in excessive bleeding. Some dietary supplements - herbs, mixing herbal medications may cause similar problems.

It is important to stop smoking for at least 4 weeks before and 4 weeks after surgery. Smoking is known to delay healing since the blood supply to the skin is reduced. To minimize possible complications such as skin loss and big scarring, smokers must stop from using tobacco. Nicorette gum and nicotine patches release the harmful vasoconstrictor and cannot be used.

Do not eat or have any fluids the night before the surgery (you will be told by the surgeon what time you need to fast from).

Please read this comprehensive list about pre-surgery preparation.

If you wish to have LASIK procedure, please remove your contact lens before the procedure. The recommended length of time to remove your contact lens is:

Soft lens – 1 week before consultation day

Semi hard lens – 10 days before consultation

Hard lens and Toric lens – 2 weeks before consultation day

Please read this comprehensive information about LASIK - the procedure, preparation and what to expect.

Pre and Post care for Surgery:
There are treatments, nutrition and supplements that you can take before and after your surgery to assist in healing, reduce swelling and bruising and obtain optimum results, and maintain it long term. Please read here for more information on pre and post surgery care: http://www.gorgeousgetaways.com/pre-and-post-surgery-care.html

What to take for your Hospital Stay
Wear loose, comfortable clothing

Bring with you:
• Nightgown
• Toiletries: toothbrush and paste, towel 
• No valuables, small amount of money needed only for snacks and drinks
• Reading material - magazines
• Any medications
• Contact lenses or glasses
• Healthy snacks
• Bottled water

Currency and Payment
Malaysia’s currency is the Ringgit.

Prices: All surgery and treatment prices quoted are for planning purposes only to assist you in budgeting. These prices are for standard, non-complicated cases, based on the information that you have given. Prices can change if you have not given an accurate picture of yourself, if you have not provided accurate medical information which will affect your surgery, or if you change your surgery treatments. Please take into consideration that any different or additional surgery, nights in hospital, medications, personal nursing must be paid to the hospital at the time of care.

Payment: Full payment is required direct to the hospital after your consultation. Payment can only be made with Malaysian Ringgit or Visa/Mastercard Credit Card. Your bank may impose its own credit card fees and/or currency conversion rates. Please contact your credit card issuer to find out more information about these charges.

If you are planning to pay by credit card, please check with your bank before traveling that you have enough credit, and also inform them that you are traveling so they do accept the transaction. This will smooth the payment process for your own peace of mind, and also ensure that your surgery goes ahead as planned. If payment in full is not made the hospital reserves the right not to go ahead with surgery. There are no fees placed on credit cards by the hospital, although your bank may impose its own credit card fees and/or currency conversion rates. Please contact your credit card issuer to find out more information about these charges.

We strongly advise against traveler's cheques as they attract the highest fees and Malaysian banks restriction of $1000/day limit. Since the hospital cannot change travellers cheques, it will hinder your admission process and surgery might be delayed. Cash gets a far better exchange rate, but credit cards are the safest to take.

The prices are all inclusive of the surgical procedure and hospital costs and follow up consultations. Take home medication at the time of discharge is included in the package, however if you require any diagnostic tests or additional medication, including additional cream for applying at the surgery site, sleeping medication or hypertension or diabetic medication or antibiotics, please pay for these direct to the hospital.

If you stay longer in the hospital than advised, you will also be required to pay for additional hospital nights. 

International money transfer – the quick, easy and cheap way to pay for your surgery! We have partnered with Forex company to provide you the best way to send money internationally to avoid bank and credit card charges. Please read more information and contact them today.

IMPORTANT! Please read carefully:
Payment for your surgery has to be made in Cash or Credit Card. If you plan to bring cash (in the form of traveler's cheques), please inform your customer service manager to assist you - you will be taken to the nearest bank to cash them. If you are doing bank transfers, the money has to be cleared 7 days before your surgery day. If your payment is not available on surgery day, your surgery will be canceled or postponed. Please note we do not accept personal cheques.

Exchange rate: The final amount that you pay in your currency is subject to the exchange rate of the day. Please check the exchange rate regularly before departure to budget for your surgery. As we don’t take deposits or payment for surgery, GG only offers an exchange rate at the time of booking, which may differ from the time that you make actual payment. The hospital and GG are not responsible for differences in exchange rates with what is originally quoted at booking to the time that payment is made.

You can check this online currency converter before you depart to budget for your surgery.

Change only a small amount of money before your surgery, just to cover small expenses, your garments, and meals you want in the first days. After your surgery you can change more money at the hotel or in the shopping centres. Nearly everywhere takes credit card – Visa or Mastercard – for shopping, however you will need cash shopping in the markets or taking taxis or the monorail.

Please note that American Express (AMEX) may not widely accepted in the shops, except major shopping malls.

Hospital rooms and upgrades

Your package price includes your hospital stay, in a single, private ward. You may choose to upgrade to a better room before you depart.

In this case, simply contact your manager and let them know what grade of room that you would like. This will then be added to your package price when you pay direct to the hospital.

Non-surgical treatments
There are lots of other treatments that you can have throughout your holiday. Most prices for these are 50-75% of the prices that you pay at home.

Dentistry and Non-Surgical Treatments:
We strongly recommend that you seek professional advice before travelling for your different dentistry and non-surgical needs. Sometimes these procedures may not be straightforward, so it is always better if you come prepared with some advice and second opinions to prepare you for your consultation in Malaysia. With dentistry in particular, the better you come prepared – with x-rays etc. the quicker and easier your diagnosis and treatment will be.

If you would like a consultation, please ask your manager at your welcome briefing. Our managers can make you appointments for:

Contact numbers
Please make a note of these contact numbers and give them to your family and friends:

Miss Rowena (Country Manager, Malaysia): +6016 229 2557

Miss Rosalind (Senior Customer Service Manager): +6016 210 1654

Gorgeous Getaways Office: +603 2141 3379

For accommodation:

Parkroyal Residences: +603 2084 1000

Prince Hotel & Residences: +603 2170 8888

The Doubletree by Hilton: +603 2172 7272

For hospital:

Ampang Puteri Hospital: +603 4270 2500

Prince Court Medical Centre: +603 2160 0000

Columbia Asia Medical Centre: +603 8064 8688

Sunway Medical Centre: +603 7491 9191

Promenade Plastic Surgery: +603 2166 5661

Imperial Medical Centre: +603 2161 5701

If you have any more questions prior to traveling, please contact your representative or This e-mail address is being protected from spambots. You need JavaScript enabled to view it

  Click here to download and print this as a PDF document.